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Knowledgebase: Loads
Customer Details
Posted by Aleks Mladenovic on 30 April 2013 09:15 AM

Customer Details

This section is 100% private and can only be seen by your account users when the load has been posted and viewed in your diary.  The only exception to this is if you opt to send the references to the sub-contractor when confirming the booking

Your Customer Name – enter your customer's name here

Customer Price – enter the price you are charging your customer

Your Ref – if you enter a reference here, it will be displayed on the load posting and on the diary entry, if you do not enter your own reference then a system generated reference will be displayed automatically after the load has been posted

Customer Ref – enter your customer's reference if your customer prefers to identify loads by their reference number.

Note: This reference is used for pro-alerts (if pro-alerts is part of your subscription)



Is a service that informs your customer automatically by email with the drivers location.

  • An initial email is sent when the driver is within 2 miles of the pick up location.
  • Periodic en-route notifications with the driver's current location are sent at the frequency you decide
  • An alert is sent when the driver is within 10 miles of the delivery location
  • A final alert is sent when the POD has been entered on the diary entry 

En-route Emails

You can enter up to 3 recipients to receive the pro-alerts



You can select how frequently you want to send the en-route alerts to the specified recipients.  These alerts start at the selected frequency after the initial 'within 2 miles of pick up' alert is sent and then regularly at the chosen frequency until the driver is within 10 miles of the delivery location

Pro-Alerts is available to ALL company level subscribers

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