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Knowledgebase: Forums
Forum DOs & DO NOTs
Posted by Aleks Mladenovic on 06 July 2013 09:09 AM
DO
  • DO introduce yourself to other members
  • DO be courteous to other members at all times
  • DO communicate as often as necessary when on a job (this includes calling the contractor to advise goods are on board, when you have delivered and if there are any issues).
  • DO confirm all jobs through the system
  • DO mark all jobs as sold if the job if it is no longer available
  • DO leave feedback for every job confirmed through the system
  • DO get a signed Proof Of Delivery for every job
  • DO send your invoice and POD together in the post unless otherwise agreed
  • DO register Return Journeys for every job
  • DO make use of the various features on the exchange
  • DO look at the Knowledge Base to find answers to your queries
  • DO submit a support ticket or call in if you have any queries and cannot find the answer in the knowledge base
  • DO pay sub-contractors on or before the agreed payment terms
  • DO everything you can to run your own credit control
  • DO renew your subscription before expiry
  • DO keep your personal details and insurances up-to-date
  • DO make yourself aware of the forum rules
  • DO submit your comments and suggestions via the support section
  • DO ensure bank details are submitted on the site and they are on every invoice
DO NOT
  • DO NOT be rude, abusive or aggressive to any member, customer or staff
  • DO NOT expect work to fall in your lap
  • DO NOT ask what to charge on the forums
  • DO NOT try and poach customers
  • DO NOT leave your details in any format at the collection or delivery points
  • DO NOT do anything not agreed with the contractor first
  • DO NOT 'name and shame' on the forums
  • DO NOT post jobs as hotshots if not prepared to pay hotshot rates
  • DO NOT put in late payment complaints without doing everything you can first
  • DO NOT take advantage of new members
  • DO NOT break the forum rules
  • DO NOT leave support queries on the forums
(3 vote(s))
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