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Forum DOs & DO NOTs
Posted by Aleks Mladenovic on 06 July 2013 09:09 AM
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DO
- DO introduce yourself to other members
- DO be courteous to other members at all times
- DO communicate as often as necessary when on a job (this includes calling the contractor to advise goods are on board, when you have delivered and if there are any issues).
- DO confirm all jobs through the system
- DO mark all jobs as sold if the job if it is no longer available
- DO leave feedback for every job confirmed through the system
- DO get a signed Proof Of Delivery for every job
- DO send your invoice and POD together in the post unless otherwise agreed
- DO register Return Journeys for every job
- DO make use of the various features on the exchange
- DO look at the Knowledge Base to find answers to your queries
- DO submit a support ticket or call in if you have any queries and cannot find the answer in the knowledge base
- DO pay sub-contractors on or before the agreed payment terms
- DO everything you can to run your own credit control
- DO renew your subscription before expiry
- DO keep your personal details and insurances up-to-date
- DO make yourself aware of the forum rules
- DO submit your comments and suggestions via the support section
- DO ensure bank details are submitted on the site and they are on every invoice
DO NOT
- DO NOT be rude, abusive or aggressive to any member, customer or staff
- DO NOT expect work to fall in your lap
- DO NOT ask what to charge on the forums
- DO NOT try and poach customers
- DO NOT leave your details in any format at the collection or delivery points
- DO NOT do anything not agreed with the contractor first
- DO NOT 'name and shame' on the forums
- DO NOT post jobs as hotshots if not prepared to pay hotshot rates
- DO NOT put in late payment complaints without doing everything you can first
- DO NOT take advantage of new members
- DO NOT break the forum rules
- DO NOT leave support queries on the forums
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 (3 vote(s)) Helpful  Not helpful
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