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Knowledgebase : Exchange 2.0
No, bidding should be done verbally as it is not just price that members consider when deciding who they want to do the job for them.
Yes, In settings > Notifications. * Enter the name of your town or postcode and select from the suggested options * Choose whether you want to use a simple radius around your location OR the 'Selected Region' option. This option allows you to draw y...
Yes. In your company profile you can set a different billing address to that of your main address
Loads and bookings can be 're-posted' which duplicates all the details of the original load / booking into a new one. You can then make any changes required and re-post it. You may want to delete the original if it is no longer applicable.
Yes, Return Journeys can be edited via the 'My Journeys' section of the mobile app as well as on the Exchange
We have created a 'Daily Hire' option to advertise your requirement to hire a driver, his vehicle (and a mate) for a time period as opposed to advertising for a given job. Particularly useful for short contracts or multi-drop work
We have employed a colour scheme to the diary to make it easier to distinguish the status of a job at a glance. RED - when you register a load it will be displayed in red to 'warn' you that action needs to be taken (either to book the job or mark it...
The Mobile App and the Web App are two very separate things. The mobile app is not a mobile friendly version of the site, it is a separate tool that works inconjunction with the web app (website). Currently it is available for Android devices V2 and a...
On Android no you don't, but it is advisable to do so for accurate location data to be returned to the Exchange. If you opt not to turn it on, the device will use 'triangulation' to work out your location. (This is when 3 cell towers are used to work out ...
The only packages that do not offer the Live Availabilty Map are the packages designed for Owner Drivers / sub-contractors.
The Live availabilty Map shows current location and availability status, however if a return journey has been entered the details (including ETA if entered) will be displayed in the info bubble (when you click on a pin to see more details)
No. The Mobile Web (mobile browser friendly) version of the Exchange will do in the summer 2014. Simply login to the Exchange via your mobile phone's browser. We will detect that you are using a mobile and display the mobile friendly version of the Exchan...
The mobile app does NOT have a directory, but the Mobile Web (mobile browser friendly) version of the Exchange does. Simply login to the Exchange on your mobile phone via a browser and we will detect that it is a mobile and display the mobile version of t...
This is debatable. The mobile app is on consistently and is sending data every 2 minutes. This in itself does not use too much battery, However the app needs to ask your device for the current location. This is achieved by using the GPS feature of your ph...
Less than 10% of our customers currently use Blackberry / Windows devices, so we made the decision to only support iPhone and Android in the first stage (which made up over 70% of our users). There is currently no specific date for this development, but i...
No, the recent changes in iOS7 mean that the mobile app is not compatibale with older i devices
The Exchange charter is a voluntary scheme designed to allow members to agree to the points set out in it. Members that adhere to the terms of the charter are much more likely to get work or work covered. If all members sign up to it and follow it, it wil...
The forum is a great place to meet and chat with other Exchange members about all things business related and general chit chat. It helps you to build relationships and be part of the community, which is large part of how and why the Exchange works. The...
We have developed a very handy 'groups' feature that will allow you to add exchange members to a group e.g. 'Preferred small van drivers' or 'Subbies Colchester'. This will allow you to create a 'virtual fleet' so that you can quickly locate all members o...
HOTSHOT - Generally a sameday urgent delivery, which should pay 'normal' trade rates BACKLOAD - Should be used to indicate the load is a little less urgent, but is generally used to indicate that the poster of the load is only willimg to pay a backload ...
HOME NOTIFICATIONS Every subscription is required to set their 'Home' area and specify a radius around your home location. If a load is posted within this area and is within your vehicle range you will be notified of the load TRACKING (LIVE) NOTIFICAT...
The android version of the app has a button laabelled 'Not a member?' . DO NOT click on this if you are already a subscribed member as this function is for non CX members that have discovered the app in the stores. If you have registered an account in e...
The Live Availabilty Map (LAM) has two views; Map View / List View The Map view will show you upto 50 driver / vehicle locations. If there are more assets to display (according to your search criteria) then you will have the option to go to the next pag...
*The Live Availability Map (LAM) has a 'Radius Search' option which works in the following ways: * enter a town name or postcode - wait for the system to return suggested towns and then click on it * adjust the distance you want to view by changing ...
The load registration form has 3 separate forms to allow specific posting of your requirements ON DEMAND * The form is split into sections, which when collapsed (default) displays only the fields you need to enter in order to quickly submit a load t...
We have developed a 'compliance' feature which allows you to upload relevant documents to be displayed on the exchange. This has been designed to show other members your insurances, o'licence etc. We have employed a traffic light system to advise if any g...
The navigation has 3 elements 1. Top Level (header) - this takes you to areas such as Loads, Diary or Return Journeys 2. Left Hand Side Navigation - Once in the appropriate area (Return Journeys for example) the options on the left hand side will disp...
You can change the font size of notifications on an iPhone by following these steps: * Tap on "Settings" and tap on "Mail, Contacts, Calendars" * Scroll down to and tap on "Minimize Font Size" * Choose either a larger or smaller font

We have created a 'Regular Load' option when posting loads so that you can advertise jobs that occur regularly on the same day/time).  The form is almost identical to the standard 'on demand' form so that you will be comfortable using it, however ...

http://support.google.com/mobile/bin/answer.py?hl=en-GB&topic=14252&answer=138740
Wherever you see the 'info' icon you can click on it to see the following detail we hold about that member: Directory entry Feedback Documents Experience Users
We have coloured some buttons green to highlight that this is either a primary function (post a load) or to prompt you that this is the next step in the process (enter POD)
The Mobile app allows you to use the Exchange to its FULL potential. Each subscription has 1 FREE mobile account. More accounts can be purchased if required. The app has 5 distinct functions: TRACKING - plots your current location on the Live Availabi...
We have created a blue pin to indicate that there is more than one vehicle in the same location. Clicking it will isolate the pins on the map and in the table. Simply click search again to return back to the full listing
The event log is as it sounds - a log of events a driver has completed on the exchange. The log will include information such as tracking turned on, return journey registered etc. This log can be downloaded in PDF format.
Under the Return Journey tab there is a a button on the left hand side labelled 'Our Journeys'. All of your journeys will appear in this section, where they can be searched, edited and deleted
Each subscription comes with one FREE mobile account. If you need more accounts these will be charged at an additional fee (please call in and speak to an Account Manager for latest prices) 020 8993 7100
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