No, bidding should be done verbally as it is not just price that
members consider when deciding who they want to do the job for them.
Yes, In settings > Notifications.
* Enter the name of your town or postcode and select from the
* Choose whether you want to use a simple radius around your
location OR the 'Selected Region' option. This option allows you to
Yes. In your company profile you can set a different billing address
to that of your main address
Loads and bookings can be 're-posted' which duplicates all the details
of the original load / booking into a new one. You can then make any
changes required and re-post it. You may want to delete the original
if it is no longer applicable.
Yes, Return Journeys can be edited via the 'My Journeys' section of
the mobile app as well as on the Exchange
We have created a 'Daily Hire' option to advertise your requirement to
hire a driver, his vehicle (and a mate) for a time period as opposed
to advertising for a given job. Particularly useful for short
contracts or multi-drop work
We have employed a colour scheme to the diary to make it easier to
distinguish the status of a job at a glance.
RED - when you register a load it will be displayed in red to 'warn'
you that action needs to be taken (either to book the job or mark it...
The Mobile App and the Web App are two very separate things.
The mobile app is not a mobile friendly version of the site, it is a
separate tool that works inconjunction with the web app (website).
Currently it is available for Android devices V2 and a...
On Android no you don't, but it is advisable to do so for accurate
location data to be returned to the Exchange. If you opt not to turn
it on, the device will use 'triangulation' to work out your location.
(This is when 3 cell towers are used to work out ...
The only packages that do not offer the Live Availabilty Map are the
packages designed for Owner Drivers / sub-contractors.
The Live availabilty Map shows current location and availability
status, however if a return journey has been entered the details
(including ETA if entered) will be displayed in the info bubble (when
you click on a pin to see more details)
No. The Mobile Web (mobile browser friendly) version of the Exchange
will do in the summer 2014. Simply login to the Exchange via your
mobile phone's browser. We will detect that you are using a mobile and
display the mobile friendly version of the Exchan...
The mobile app does NOT have a directory, but the Mobile Web (mobile
browser friendly) version of the Exchange does. Simply login to the
Exchange on your mobile phone via a browser and we will detect that it
is a mobile and display the mobile version of t...
This is debatable. The mobile app is on consistently and is sending
data every 2 minutes. This in itself does not use too much battery,
However the app needs to ask your device for the current location.
This is achieved by using the GPS feature of your ph...
Less than 10% of our customers currently use Blackberry / Windows
devices, so we made the decision to only support iPhone and Android in
the first stage (which made up over 70% of our users). There is
currently no specific date for this development, but i...
No, the recent changes in iOS7 mean that the mobile app is not
compatibale with older i devices
The Exchange charter is a voluntary scheme designed to allow members
to agree to the points set out in it. Members that adhere to the terms
of the charter are much more likely to get work or work covered. If
all members sign up to it and follow it, it wil...
The forum is a great place to meet and chat with other Exchange
members about all things business related and general chit chat. It
helps you to build relationships and be part of the community, which
is large part of how and why the Exchange works.
We have developed a very handy 'groups' feature that will allow you to
add exchange members to a group e.g. 'Preferred small van drivers' or
'Subbies Colchester'. This will allow you to create a 'virtual fleet'
so that you can quickly locate all members o...
HOTSHOT - Generally a sameday urgent delivery, which should pay
'normal' trade rates
BACKLOAD - Should be used to indicate the load is a little less
urgent, but is generally used to indicate that the poster of the load
is only willimg to pay a backload ...
Every subscription is required to set their 'Home' area and specify a
radius around your home location. If a load is posted within this area
and is within your vehicle range you will be notified of the load
TRACKING (LIVE) NOTIFICAT...
The android version of the app has a button laabelled 'Not a member?'
. DO NOT click on this if you are already a subscribed member as this
function is for non CX members that have discovered the app in the
If you have registered an account in e...
The Live Availabilty Map (LAM) has two views; Map View / List View
The Map view will show you upto 50 driver / vehicle locations. If
there are more assets to display (according to your search criteria)
then you will have the option to go to the next pag...
*The Live Availability Map (LAM) has a 'Radius Search' option which
works in the following ways:
* enter a town name or postcode - wait for the system to return
suggested towns and then click on it
* adjust the distance you want to view by changing ...
The load registration form has 3 separate forms to allow specific
posting of your requirements
* The form is split into sections, which when collapsed (default)
displays only the fields you need to enter in order to quickly submit
a load t...
We have developed a 'compliance' feature which allows you to upload
relevant documents to be displayed on the exchange. This has been
designed to show other members your insurances, o'licence etc. We have
employed a traffic light system to advise if any g...
The navigation has 3 elements
1. Top Level (header) - this takes you to areas such as Loads, Diary
or Return Journeys
2. Left Hand Side Navigation - Once in the appropriate area (Return
Journeys for example) the options on the left hand side will disp...
You can change the font size of notifications on an iPhone by
following these steps:
* Tap on "Settings" and tap on "Mail, Contacts, Calendars"
* Scroll down to and tap on "Minimize Font Size"
* Choose either a larger or smaller font
We have created a 'Regular Load' option when posting loads so that you can advertise jobs that occur regularly on the same day/time). The form is almost identical to the standard 'on demand' form so that you will be comfortable using it, however ...
Wherever you see the 'info' icon you can click on it to see the
following detail we hold about that member:
We have coloured some buttons green to highlight that this is either a
primary function (post a load) or to prompt you that this is the next
step in the process (enter POD)
The Mobile app allows you to use the Exchange to its FULL potential.
Each subscription has 1 FREE mobile account. More accounts can be
purchased if required.
The app has 5 distinct functions:
TRACKING - plots your current location on the Live Availabi...
We have created a blue pin to indicate that there is more than one
vehicle in the same location. Clicking it will isolate the pins on the
map and in the table. Simply click search again to return back to the
The event log is as it sounds - a log of events a driver has completed
on the exchange. The log will include information such as tracking
turned on, return journey registered etc. This log can be downloaded
in PDF format.
Under the Return Journey tab there is a a button on the left hand side
labelled 'Our Journeys'. All of your journeys will appear in this
section, where they can be searched, edited and deleted
Each subscription comes with one FREE mobile account. If you need more
accounts these will be charged at an additional fee (please call in
and speak to an Account Manager for latest prices) 020 8993 7100